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Frequently Asked Questions (FAQs)

Below are answers to common questions we receive. If you don’t see your question here, please reach out—we’re happy to help.
1. What are your hours?
We do not have receptionists at our physical office locations. Our virtual business office is open Monday through Friday, 9:00 AM – 5:00 PM, and is closed on all federal holidays.
Therapists at Seasons set their own schedules, and many offer evening and weekend appointments. All psychotherapy sessions are by appointment only.
We are not a crisis provider.
If you’d like to know a therapist’s availability, please contact us and we’ll be happy to assist.
We use a self-service check-in kiosk at our Davie, Fort Lauderdale, Tampa, and Coral Springs locations.
Upon arrival, please follow the prompts on the screen. Your clinician will be notified that you are in the lobby and will greet you when it’s time for your session.
Our Client Care Coordinators will help match you with a therapist based on your needs, goals, and preferences.
Due to state licensure regulations, we cannot provide therapy to clients located outside of Florida.
If your therapist does not feel like the right fit, speak with them or contact us and we’ll help you transition to another provider.
Your first session is focused on getting to know you. Your therapist will:
  • Discuss your history and what brought you to therapy
  • Explore your goals
  • Explain how therapy works
  • Review confidentiality (including for couples and parents of minors)
  • Review practice policies
  • Answer your questions
Our goal is to create a safe, supportive space where you feel heard.
We may complete certain paperwork with the following requirements:
  • You must attend at least 6 therapy sessions before documentation can be completed.
  • Paperwork services are not covered by insurance and involve a fee.
  • Documentation needs should be discussed directly with your therapist.
  • Please bring up documentation needs in the first session.
Please note: Some forms require completion by a medical doctor or psychologist. In those cases, we may not be the appropriate provider.
No. We do not conduct child custody evaluations.
Custody evaluations require specialized forensic training and differ from the role of a treating therapist. When working with children, our role is to support their emotional well-being—not to make custody recommendations.
If needed, we can refer families to qualified forensic evaluators.
No. In Florida, only qualified physicians registered with the Office of Medical Marijuana Use (OMMU) may provide medical marijuana certification.
As psychotherapists, we do not provide medical evaluations or prescriptions.
No. For liability reasons, our clinicians do not provide letters for ESAs or service animals. This requires specialized training and liability coverage.
Most sessions are approximately 50 minutes, typically once per week.
Family sessions or specialized services may vary in length. Insurance does not cover sessions longer than one hour.
EAP sessions are 35–45 minutes.
Frequency depends on your needs and goals. Many clients begin weekly and adjust over time.
Florida Medicaid plans allow 26 individual or family therapy sessions per Medicaid fiscal year (July 1–June 30). We may be able to request additional sessions based upon medical necessity.
We provide outpatient psychotherapy (“talk therapy”). For children, this may include play therapy or other developmentally appropriate approaches.
We do not provide:
  • Medication management
  • Psychological or educational testing
  • ABA therapy
  • Occupational or speech therapy
  • In-home services
  • Crisis services
If you are in crisis, please call 988 or 911 immediately. Sessions take place in-office or via secure telehealth.
Yes. If it’s not the right fit, contact us at 855-949-5300, and a Client Care Coordinator will assist you.
Current clients may:
  • Call or text their clinician’s confidential telephone number
  • Use the client portal or app – https://seasons.clientsecure.me/
  • Text or Call our offices:
    Tampa: 813-592-8600
    Broward: 954-342-0982
    Toll Free: 855-949-5300
    Email: support@seasonsfl.com
Include the client’s full name, date of birth, and appointment details.
Cancellation policy: 24 business hours’ notice is required to avoid fees.
  1. Log into your client portal: https://seasons.clientsecure.me/
  2. Click “I’M AN EXISTING CLIENT”
  3. Click your appointment to access the link
You can also find the link in your reminder text or email.
Email: billing@seasonsfl.com
To update payment information, log into your client portal or call our office.
An adult caregiver must remain on the property for children 12 and under. You may wait in the parking lot but must return to the lobby at the end of the session to collect your child.
  • Arriving more than 15 minutes late may result in a no-show fee.
  • Sessions will still end at the scheduled time.
  • Missed or late-canceled sessions may incur fees per our cancellation policy.
Communication outside sessions is for administrative purposes only (scheduling, cancellations, confirmations).
Therapeutic support is not provided via phone, text, or email between appointments.
If you are in crisis, call 988 or 911.
Only trained service dogs are permitted in our offices per landlord policy. ESAs and pets are not allowed.
No. Clinicians do not accept gifts or connect with clients on social media in order to maintain professional boundaries.
Yes, but therapists cannot request or respond to reviews due to ethical guidelines. Please avoid sharing private health information in public reviews. We appreciate all reviews!
Complaints must be submitted in writing and cannot be anonymous.

Mail:
Seasons Psychotherapy Associates
2601 East Oakland Park Blvd., Suite 205
Fort Lauderdale, FL 33306
Attn: Clinic Director

Email: compliance@seasonsfl.com

Medicaid recipients may also file grievances directly with the Florida Agency for Health Care Administration (AHCA). 1-877-254-1055
We will acknowledge your complaint within 5 business days and respond within 30 days. Retaliation is strictly prohibited.
Therapy is goal-focused and time-limited, but length varies. You and your therapist will revisit goals and determine when to continue or conclude.
Yes. We use HIPAA-compliant tools (including SimplePractice Note Taker) to support documentation. All platforms sign Business Associate Agreements (BAAs).
Contact support@seasonsfl.com or your therapist. We are not responsible for lost or stolen items, but endeavor to reunite clients with their item if possible.
If an office location is under a hurricane warning, in-person sessions will be canceled. Telehealth may be offered when possible.
Weather cancellations are not considered late cancellations.
Email: records@seasonsfl.com
Written authorization is required for all record releases. Fees apply:
  • $1.00 per page (first 25 pages)
  • $0.25 per page thereafter
  • Materials and postage
Identification verification is required.
We require a valid subpoena or court order that complies with Florida law.
Court appearance fee: $2,000 per day, per staff member, due in advance and non-refundable.
Subpoena delivery must be coordinated in advance as we do not have receptionists in our offices. Call: 954-342-0982 or Fax: 954-342-1080
You may self-pay. An Insurance Opt-Out Agreement must be signed before services begin.
Payment is due at time of service and cannot be retroactively billed to insurance.
Self-pay clients receive a Good Faith Estimate (GFE).
A GFE is a written estimate of expected costs for self-pay clients. It reflects an estimated treatment period (typically 6–12 months), but it is not a contract and receiving services is voluntary.

The Florida portal to check your Medicaid eligibility is: https://myaccess.myflfamilies.com/ . Please make sure to login often to check your eligibility status or to apply for benefits. This is also the website to apply for Food Assistance (SNAP).

How to submit a Medicaid complaint brochure link: https://ahca.myflorida.com/content/download/24501/file/AHCAComplaintBrochure2.27.25.pdf

Medicaid Transportation – call 1-877-254-1055 to find out the name and telephone number for your transportation provider. You must call and schedule your ride 3 business days before your appointment. Link to brochure: https://ahca.myflorida.com/content/download/6918/file/MEDICAID_TRANSPORTATION_BROCHURE.pdf

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